IBM Extended Support for Cognos – FAQ

Take a look at our FAQ and find out how you could save money with our IBM Extended Support for Cognos package.

Safe and Certified IBM Cognos Support

P

Leaving IBM Support

Savings of 90 percent on IBM Cognos support – is it too good to be true?

Proven to Save on IBM Support

Our satisfied customers can assure you, these savings are very much a reality.

IBM-Certified Service

Having earned the highest level of IBM certification, we promise a dedicated, professional service.
get an initial quote - see how much you could save

Your IBM Cognos Support FAQ

After using your services, can we go back to IBM support in the future?

Yes. The support you receive from us does not prevent you from going back to IBM support at any time, but there would likely be a reinstatement fee payable to IBM.

Do your services provide IBM upgrades?

When IBM releases a new version of Cognos, support for the older versions is dropped, thereby forcing customers to upgrade to the new, supported version. With us, you can stay on your existing version.

What happens to our software licenses?

Nothing. IBM Cognos is sold on a perpetual licence basis, so you can use the software in perpetuity (subject to your contractual terms at the time of purchase). Our IBM Extended Support package does not impact this.

Do you perform license audits?

We assess your licensing during the transition process from IBM to our support. If you are under-licensed our IBM Partner sister company can provide cost-effective licences.

How can we move away from IBM?

Customers typically have to give a certain number of days’ notice to terminate IBM support, but your terms and conditions may vary according to the contract.

Do you support customisations to IBM Cognos?

Yes, we support any customisations that have been made to your Cognos, as well as performing any customisations you may need in future.

Can you move from our services to the cloud?

Absolutely. We can keep your current systems running at full performance while you consider your cloud options. When the time for the cloud arrives, we are also cloud migration experts.

What additional services do you offer?

As an IBM-certified team with decades of experience, we offer a broad range of consulting, integration, migration, and development services. Find out more on the IBM Cognos support services page.

Can public sector organisations use our services?

Yes. With public sector budgets under pressure, a number of local councils and other public sector organisations have made significant savings with our services.

Any questions beyond the IBM Cognos FAQ? Our IBM-certified team is on hand to provide the answers.

Tell Us Your Needs - Learn the Benefits
×